Diamond Resorts is a timeshare company headquartered in Las Vegas, Nevada. The company has a network of 379 holiday destinations in 35 countries around the world and sells vacation ownership points.
On June 29, 2016, Apollo Global Management made a successful bid to purchase Diamond Resorts International.
On December 23, 2016 Arizona Attorney General Mark Brnovich announced a $ 800,000 settlement with Diamond Resorts. As part of the settlement, customers who buy their timeshare on false pretenses can release them.
Michael Flaskey was appointed chief executive officer of the company in March 2017.
On January 18, 2018, the company experienced a brand refresh, renewed its logo and officially dropped the international name of its name known as Diamond Resorts.
Video Diamond Resorts
Acquisitions
In October 2015 DRI purchased the Golden Key Resort for $ 167.5 million. The acquisition adds five vacation ownership resorts in Virginia Beach, Virginia, and one in Outer Banks, North Carolina.
Diamond Resorts acquired Intrawest Resort Club Group in November 2015, adding nine resorts and 22,000 members. After the acquisition, Diamond Resorts re-branded Intrawest Resort Club Group as Embarc Resorts. Diamond Resorts acquired Amber Vacation Club in March 2018 and will assume operations at the Amber-run resort.
Maps Diamond Resorts
Philanthropy
Diamond Resorts launched Diamond Resorts Invitational in 2013 to provide benefits to the Florida Children's Hospital. Through golf tournaments, the company has collected a total of more than $ 3.1 million to children's hospitals.
In October 2015, Diamond Resorts pledged to match all new donations made to Diamond Resorts International Foundation, a recognized 501 (c) (3) organization, from 2017 to $ 1 million to support Hurricane Irma's relief efforts.
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The founder, Stephen J. Cloobeck, featured in the fourth season premiere of the American reality television series Undercover Boss on January 15, 2012, marking the first time a head of company previously shown at the beginning of the episode was disguised for the second time.
Properties
United States
International
Criticism and controversy
Sales Tactics
Diamond Resorts is renowned for its high-pressure sales tactics used to close sales and generate costs for consumers. Club members are charged an annual maintenance fee (including management fee), set by Diamond Resorts and which the FTC warns will likely increase each year. The official SEC SEC Diamond Resorts announcement states that club members have no right to terminate membership, except in certain areas where consumers are protected by state law. Jeff Weir, owner of Diamond timeshare and a journalist covering the timeshare industry, told the New York Times: "In my experience, Diamond is much more ambitious, aggressive and downright nasty in their sales presentation than Marriott and Westin. a hard reputation in people. "
David F. Palmer, Diamond's chief executive, saw his sales method in a very different light. In an interview, Mr. Palmer illustrates how Diamond tries to bring pleasure to the interaction of its customers, both before the initial sale and after a member buys. "The industry is not quite aware that you have to engage and create intimacy and adaptation with someone you do not really know," he said. "Our lifetime subscription model creates a set of systems in which you can track that engagement and ensure you are continuing to deliver a set of experiences that exceed their expectations over the years."
Settlement with the State of Arizona on Fraud Consumer Charges
On December 23, 2016 Arizona Attorney General Mark Brnovich announced a $ 800,000 settlement with Diamond Resorts on charges that Diamond Resorts had violated the Arizona Consumer Fraud Act. From the settlement fund, $ 650.00 is used for customer restitution. Under completion, customers who have purchased timeshares in Arizona between 1 January 2011 and 23 July 2017 may be exempt from their timeshare, provided they provide a detailed description of deceptive statements or false promises made by Diamond Resorts employees during the sale.
The Prosecutor-General's website states that a false allegation relates to:
- Total maintenance costs may increase annually (in some cases up to 25% per year);
- The ability of consumers to resell timeshares to the public;
- The existence of the Diamond repurchase program;
- The ability of consumers to rent their timeshares for profit; and
- Discounts for other travel needs.
Similar programs
- Bluegreen Corporation
- Disney Vacation Club
- Hilton Grand Vacations Company
- Marriott Vacation Club International
- Westgate Resort
- WorldMark by Wyndham
- Wyndham Vacation Resorts Asia-Pacific
See also
- Diamond Resorts Invitational
- Divide the time
- Mystic Dunes Golf Club
References
External links
- Diamond Resorts International
- Berlian Diamond Resort Members
Source of the article : Wikipedia
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